Few things are as frustrating as going through the expensive, time-consuming process of implementing a new customer relationship management (CRM) system, only to see it fail
"It's an all-too-common problem, with multiple industry studies claiming failure rates between 47% and 63% for new CRMs. To avoid this costly situation, it's important to understand how and why a CRM fails. If identified early, most of these issues can be corrected long before they threaten the entire CRM project.
Let's take a look at the 12 most common reasons that a CRM fails, and how to fix them.,"
Business 2 Community.